Last updated: January 2019
36, avenue du 6 juin
14000 Caen France
+33 6 24 62 31 84
Solutions Prompteur processes personal data in accordance with European Regulation 2016/679 on the protection of personal data (GDPR). Personal data includes any data that allows you to be directly or indirectly identified, such as by your first name, last name, e-mail address and IP address.
The collection of this data occurs:
- as soon as you visit the pages of the site https://www.solutionsprompteur.com/
- when a link points you to another website, online application or social network, you should refer to the data processing conditions of these services
- when you contact Solutions Prompteur via email or a web form.
The personal data collected and processed automatically are included in the following table.
|Occurrence||Personal data collected and processed|
|You consult one or more pages||IP address|
|You contact us via an
electronic web form or by e-mail.
|Name, first name, e-mail address, name of the company you are encoding.
E-mail exchanges via the contact form and messaging.
Metadata related or not to your e-mail.
Data that are not of a personal nature are also collected automatically without making any link with your IP address, thus respecting your anonymity. They are used to compile statistics and improve content (language choice, search engine used, keywords used, website you are coming from, pages viewed, page viewing time, date and time of access, web browser used, platform and/or operating system). The platform used is Google Analytics.
You may prevent the use and placement of this cookie on your computer by visiting https://tools.google.com/dlpage/gaoptout?hl=en.
Purposes of data processing
Personal data are collected and processed in order to:
- inform you
- answer your questions
- process the files that concern you
Data are also collected and processed anonymously:
- for statistical and qualitative purposes, in order to improve our services
When visiting the website, “cookies” may be placed on your computer’s hard drive.
A cookie is a text file placed by a website server in the browser of your computer or mobile device when you visit a website. Cookies cannot be used to identify people, a cookie can only identify a machine.
|Cookie name||Purpose||Storage period|
|_gat||Google Analytics tracking||1 minute|
|_ga||Google Analytics tracking||2 years|
|_gid||Google Analytics tracking||24 hours|
|1P_JAR||Google – Used to collect statistics on the website and track exchanges||1 week|
|APISID||Google – Advertising cookie used to track the user and determine target groups||Session|
|SIDCC||Google – Logs preferences and information from users who visit pages with Google Maps or YouTube content||3 months|
|SSID||Google – Used to assess the number and behavior of Google Maps users||2 years|
This website uses the following cookies:
- Owner cookies
- necessary for the proper functioning of the website
- Third party cookies (issued and managed by their publisher)
- Google analytics statistical cookies
- Cookies to improve the site’s interactivity (social network sharing: Instagram)
Refusal to install these cookies may result in the inability to access certain services.
Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, you will find below the links to the help you access the menu of your browser provided for this purpose:
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
For more information on cookie control tools, you can consult the French Data Protection Agency, the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
Cookies are stored for 24 months.
Right of access, rectification, opposition and deletion
You have rights regarding the personal data we use: access, rectification, opposition and deletion. Each request will be processed within 30 days provided that you provide proof of your identity, including the production of a scan of your valid identity document (in the case of a request by e-mail) or a signed photocopy of your valid ID document (in the case of a written request).
Solutions Prompteur informs you that it will be entitled, where applicable, to object to manifestly abusive requests (in terms of their number, repetitive or systematic nature).
To exercise your rights, you can:
Send an email to the following address: info[@]solutionsprompteur.com
To help you in your approach, in particular if you wish to exercise, on your own behalf or on behalf of one of your deceased relatives, your right of rectification by means of a written request to the postal address mentioned at the beginning of the document, you will find a model letter prepared by the CNIL.
If you believe that Prompteur Solutions is not meeting its obligations with respect to your personal information, you may file a complaint or request with the competent authority. In France, the competent authority is the CNIL to which you can send an electronic request by clicking on the following link: : https://www.cnil.fr/fr/plaintes/internet.